Make sure you have a strong connection to the game before you play. Even if the game freezes it will still play your spin. To look at the spins you have done select the “Player activity” button on the main screen to double check your activity.
The best way to make sure the games don’t freeze is to download the website as an ‘app’ on your mobile device.
If you have an:
Apple Device - head to play.charchingo.com on Safari, then click on the share button at the bottom of the screen (the box with the arrow pointing out of it) and then scroll down until you see the ‘add to homescreen’ button, click on this and you will now have play.charchingo.com on your phone just like any other app.
Android device - when you are on the play.charchingo.com website click on the 3 dots to open up the menu. Click on the ‘add to homescreen’ button and then you will have charchingo.com on your phone just like any other app.